The Website is provided by Machine Gun Media SIA, having its registered address at A. Biezina iela 2-10, LV-1029,
for the use of the You.support website (“Website”) and all associated services (“Services”).
and all conditions and policies.
You.support is an online platform dedicated to raise funds for Campaigns (“Creators”), and for people and
companies seeking to contribute to the Campaigns of Creators (“Supporters”). Creators can offer gifts in
the form of tangible, or intangible, goods and services to Supporters ("Rewards").
Campaigns are started by Creators, who seek funds via crowdfunding. As a Creator, you are permitted to offer tangible
and intangible Rewards to Supporters.
Supporters are those people, organizations, or companies who contribute to Campaigns via crowdfunding.
Contributions are funds that are contributed by Supporters to Campaigns via crowdfunding. Usually, a Reward is
proposed by the Creator to the Supporter, in exchange, for a contribution (“Contributions”).
Campaigns are the fundraising campaigns that seek contributions from Supporters (“Campaigns”).
Users are all persons or companies that make use of the platform (“Users”).
If you are acting on behalf of a legal entity, you warrant that you have the right to enter into agreements on behalf
of such legal entity.
You are not eligible to use the service without consent if you are under 18 years of age.
If you are between the ages of 13 and 17, you confirm that you have the consent of your parent or legal guardian such
that you are legally able to agree to be bound by the Terms.
If you are under 13 years of age, you cannot use, or access, this website at any time or in any manner.
You are not eligible to use the Service if you have previously been suspended from using the Service (as a Creator or
as an Supporter) for any reason, until such time as a formal approval is granted to resume using the Service. We
reserve (at any time, for any reason, without liability) the right to refuse use of You.support and to stop, cancel,
pause, or delete any Campaign.
Members are users that create a profile on You.support via the registration of an account (“Members”).
Some parts of the website will only be accessible to Members. You can access your account by entering your username
and password into the login fields on the homepage. It is your sole responsibility to keep your registration data
secure. You agree to notify You.support immediately if your account has been compromised. We reserve the right to
terminate your account at any time due to breach of any portion of these Terms. In the case of non-compliance with
the Terms, or any other applicable policy and regulation, your accounts and/or Campaigns may be temporarily or
permanently stopped, immediately and without notice, and without any liability.
Our users, members, Creators, and Supporters are bound by the community guidelines. We reserve the right to remove
Campaigns and terminate accounts in case of non-compliance with the community guidelines, as described herein below:
Rewards are the tangible, and intangible, goods and services that Creators propose in their crowdfunding campaigns.
Creators are not permitted to offer or provide any of the following as a Reward:
You.support reserves the right to report any violation of these provisions to any and all applicable legal
authorities, and you may be held personally liable to criminal sanctions applicable to the content in question
(fines and imprisonment), in addition to any applicable civil damages.
You.support is an online platform for people and companies seeking to raise funds for Campaigns (“Creators”)
and for people and companies seeking to contribute to the Campaigns of Creators (“Supporters”).
Crowdfunding for Rewards
Crowdfunding for Rewards implies that Creators can offer gifts in the form of tangible, or intangible, goods and
services to Supporters ("Rewards").
Objective and timing
Each Campaign will be compliant with the Terms, policies, and principles of the Website. The objective of the
Campaign cannot be changed during the fundraising period. The time period during which the Reward-based Campaign is
active is predetermined at the creation of the Campaign. The time period cannot be changed during the Campaign. In
the event that a Campaign does not achieve its objective, all Supporters that have contributed to a Campaign will be
A contributor must meet all commitments made in the Campaign, such as the production, quality, and delivery of all
Rewards you proposed. A Creator always responds promptly and truthfully to all questions posed to you by Supporters,
You.support, or other involved parties. If you are unable to fulfill any of your commitments, you will work with the
Contributors to reach a mutually satisfactory resolution.
It is the sole responsibility of an Supporter to ask questions and verify the information proposed by Creators or
Campaigns. Any contribution to a Campaign is done at the sole discretion of the Supporter. You.support does not
guarantee that funds will be used as promised by Creators of Campaigns, nor that Creators will deliver Rewards as
Setting up an account on the Service website is free. You.support does not charge fees to Contributors, but we do
charge fees to Creators as a portion of the funds they raise. Our fees are open and transparently published on our
website. At present, the Reward-based, Crowdfunding Fee, is declared percent by each individual Campaign of the
total amount raised through Reward-based Crowdfunding. To clarify and prevent any doubt, the amount raised shall
mean the amount stated on the Website at the time of closure of the Reward-based Campaign, and the fee does not
include any commissions due to payment solution providers for the use of a payment solution system such as credit
cards, PayPal, or any other.
Changes to fees are effective after we post a notice of the changes on the Service website. Updated fees will be
applied to any and all Campaigns launched after the notice is posted.
Contributions are usually made via credit card, PayPal, or other third party payment solutions. We are not
responsible for the performance of PayPal or any other third party credit card or payment processing services.
Creators and Supporters are the sole responsible parties responsible for the correct and complete insertion of bank
and PayPal information into the payment solutions. Creators are responsible for the accuracy of their Personal
information, Project information, Bank identification numbers (BIC / SWIFT) and PayPal information they provide. All
dealings are solely between Users.
We want to iterate again that there is inherent risk involved with all projects. A Reward-based Crowdfunding Campaign
may be lost, may never be realized, or may produce tangible, or intangible, goods and services that do not conform
to communicated Reward descriptions. Creators may initiate refunds at their own discretion. You.support is not
responsible for issuing refunds for Campaigns that have been raised. Creators may initiate refunds at their own
Third party payment solutions
third party payment providers, more specifically Decta and PayPal. Furthermore, you are agreeing to pay any fees for
use of these third party payment services as may be charged by such payment service providers from time to time.
You.support does not guarantee the correctness of any payment made through the use of any third party payment
Your taxing authorities may classify funds you raise via Crowdfunding for Rewards as taxable income, to you and any
beneficiary who will receive funds directly from your Campaign. You are responsible for paying all fees and
applicable taxes associated with the amounts you receive as a Creator, or with the amounts you pay or donate as a
Project Supporter. We advise you to contact your accountant or financial advisor. You are solely responsible for
payment of any applicable taxes owed in relation to the funding of your project.
You.support makes no representations about the quality, integrity, legality, security, morality, validity, or
legality of any Campaign, Reward, Supporter, or Creator. You.support cannot guarantee the correctness of the content
or comments posted on the website. You.support does not represent any Campaign, Reward, Supporters, or Creator. Nor
does You.support represent that a Creator will deliver Rewards as proposed, or that the funds will be used as
described in the Campaign, as this is the sole responsibility of the Creator who sets up the Campaign.
You.support does not grant any warranties, express or implied or otherwise, as to the accessibility, quality,
suitability, or accuracy of the Website. There are situations when the Services will not be accessible, including,
but not limited to necessary maintenance, and circumstances outside the control of You.support such as net access
failure, for which You.support shall never be liable.
All investments are made by agreement between the Creator (having submitted a Reward-based Campaign) and the
Supporter. All information displayed on the Website is displayed by the Creator. You.support does not, at any time,
provide any financial advice to Campaigns, Creators, or Supporters, and shall therefore not be liable for the
actions, truthfulness, result, or legality of any Campaign.
You.support shall not be liable to you or any third party for any direct damages, indirect damages, or any other
damages of any kind; including, but not limited to: loss of profit, loss of income, loss of revenue, business
inability to use the Service or the Website.
The Creator is liable for any damages caused to you.support and any third party by the breach of these Terms.
Additionally, the Creator will indemnify you.support for any costs or loss due to claims, legal and associated
costs, damages, expenses and liabilities due to the breach of these Terms, policies, or guidelines. Supporters can
fund any Reward-based Campaigns that are open for fundraising and that are listed on You.support. Please be aware
that there is inherent risk involved with all crowdfunding campaigns. A Reward-based Crowdfunding Campaign may be
lost, may never be realized, or may produce tangible, or intangible, goods and services that do not conform to
communicated Reward descriptions.
Creators are not allowed to create a Campaign to raise funds for any Campaign that does not comply with all
is claiming to do unachievable or untrue actions or activities, please refrain from starting this Campaign as it
will violate these Terms.
You agree that this Agreement shall be governed by the laws of Latvia. Any dispute or claim that arises from This
Agreement, the Terms, and any non-contractual obligation arising out of, or in connection with it, shall be governed
by, construed, and interpreted in accordance with Latvian laws without regard to its conflict with laws of any other
country. Any claim or dispute between you and You.support will be decided exclusively by a court of competent
jurisdiction located in Riga, Latvia.
You.support is not responsible for resolving disputes between Creators and Supporters. In the event of any dispute,
Reward, You.support may provide the Creator’s contact information to the Supporter so that the two parties may
resolve their dispute. A contributor must meet all commitments made within the Campaign, such as the production,
quality, and delivery of all Rewards proposed by Creator. A Creator will always respond promptly and truthfully to
all questions posed to you by Supporters or You.support. If you are unable to fulfill any of your commitments, you
will work with any involved Supporters to reach a mutually satisfactory resolution. You.support may stop your
Campaign, temporarily or not, in the event that the information you provide (or have provided) is incorrect, without
notice or liability.
The Creator is solely responsible for the fund-raising program he/she starts and responsible for all the possible
rewards he/she promises to send.
language version of these Terms will govern. All disputes, claims, and causes of action (and any and all related
proceedings) will be communicated in English.
Cooperation with authorities and police enforcement
We will cooperate with law enforcement authorities as required by law. We will cooperate with law enforcement
agencies in any investigation of alleged illegal activity regarding the use of the Service when requested.
These Terms are the entire agreement between you and You.support regarding its subject matter. If any provision of
these Terms, or other policies and guidelines, are deemed invalid by a court of competent jurisdiction, the
invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which
shall remain in full force and effect. You.support’s failure to assert any right, or provision under this
Agreement, shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement
between you and You.support, and it supersedes all prior or later communications and proposals, irrespective of
whether they are communicated via electronic mail, or any other written or oral communication.
You.support may provide notifications to you via email, written or hard copy notice, or through conspicuous posting
of such notices on our website. You can opt out of certain means of notification.
You.support has no fiduciary duty to you. The Service is provided without any warranties, including implied
warranties of merchantability or fitness for a particular purpose, non-infringement, or course of performance.
You.support may alter these Terms at any time, so please review the policies frequently. If a material change is
made, You.support may notify you in the Service, by email, by means of a notice on our home page, or other places we
think appropriate. A "material change" will be determined at You.support’s sole discretion, in good
faith, and using common sense and reasonable judgment. Your use of the Website, following any amendment of these
You.support may terminate this Agreement and your access to the Service via written notice to your email address with
immediate effect if you commit a material breach of this Agreement, or if required by law or a decision by authority
decision or because You.support discontinues The Service.
You agree to comply with all laws, restrictions, and regulations relating to the export of products and information.
You are aware that You.support does not offer any financial advice or any other advice on Campaigns, creators, or any
other involved party. You are solely liable for the use of the Service and any decision to contribute to a Campaign.
The limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction whether the
alleged liability is based on contract, tort, negligence, strict, liability, or any other basis, and even if
You.support has been advised of the possibility of such damage.
If you have any questions about these Terms, the practices of this site, your dealings with this Website, or have a
complaint to file; please contact us at email@example.com, or at Brivibas iela 97k2, LV-1001, Riga, Latvia
This Agreement, and any rights, obligations, and licenses granted under this Agreement, cannot be transferred or
assigned by you without You.support’s prior written consent. You.support may assign its rights and/or
obligations under this Agreement without your prior consent.
Termination may result in the forfeiture and destruction of all information associated with your account. You may
terminate your account by following the instructions on the Service, but we may retain your account information
after you terminate in accordance with our regulatory, accounting, and legal compliance procedures.
The Service may contain links to third-party websites, advertisers, or services that are not owned or controlled by
You.support. Access to, or use of third-party sites or services are at your own risk. We are not responsible for any
loss or damage of any sort relating to your dealings with these parties. We encourage you to be aware of this when
service that you visit. The Service may permit you to link to other websites on the Internet, and other websites may
link to You.support Website. Your access to third party websites is always at your own risk. Third party websites
are beyond the control of You.support and you acknowledge that You.support shall not be responsible for the content,
function, accuracy, legality nor any other aspect of such websites. You further acknowledge and agree that
You.support shall not be liable for any damage or loss caused by, or in connection with, the use of or reliance on
any content of such third party websites. If you decide to visit any Linked Site, you do so at your own risk, and it
is your responsibility to take all protective measures to guard against viruses or other destructive elements.
At You.support, we undertake to protect your privacy. All our team members are, like you, bloggers, Internet users
and customers of other web sites, and fully understand the importance of respecting privacy on the Internet.
personal data of the users of the platform You.support.
Machine Gun Media SIA develops and operates the platform "You.support" dedicated to crowd
funding for content creators on the Internet.
What personal data do we collect and process?
In our capacity as a data controller, we collect and process some of your personal data.
We collect this data, in your capacity as a user of our platform in order to identify you and to contact you
(username, full name, email address, postal address, phone), to validate the setting on line of your Creator page
(explanatory contents of the Creator pages, etc.) and to organise the collection of the finance (banking
Furthermore, we collect data related to your use of our services, as well as the browsing data on our websites and
our dedicated pages on social networks (Facebook, Twitter, etc.). The collected data are necessary to generate
audience statistics, to measure the performance, and to carry out business development.
We collect data related to your exchanges with us regarding our services, and the requests that you are presenting to
us, especially regarding the management of your rights as well as your instructions in the event of death.
We collect finally the data allowing us to comply with our obligations in the area of combating tax fraud, money
laundering and terrorist financing, as well as for the management of your rights, pre-litigations and litigations.
Within this framework, we need to collect documents in particular proving your identity (Passport number, etc.).
Concerning the sensitive data
Some data (whether optional or mandatory) that you record via our online forms becomes public and are accessible to
everyone. By recording this data, you could reveal your personal data, sometimes sensitive or very personal
(religious or philosophical convictions, sexual orientation, political opinions, health status, etc.). Therefore,
and as a precaution, we suggest to be careful when entering information in order to protect your privacy.
Concerning the third parties data
By writing a presentation of a Creator page or a News Feed, you may be required to enter information about third
parties (your partners, people you know, etc.).
The data processing shall be carried out in accordance with the regulations.
You should check that you have the right to communicate such data to You.support and to the public (for example by
having the written consent of such third parties) and to provide them with the information on the data processing
In accordance with the regulations, any processing of personal data shall - in order to be lawful - be based on one
of the legal basis set out in Article 6, or Article 9.2 of the GDPR if it related to the said sensitive data.
The table below presents the different objectives to be pursued within processing of your personal data and the legal
basis for each objective.
The pursued objectives
Managing the website visitors
Legitimate interests of visitors and users in having the website displayed under optimal conditions
Managing the registered users of the website
Performance of the contracts concluded with the users (management of the creations, modifications and
closures of user accounts, the monitoring of the users relations and support)
Managing the website user support
The legitimate interests of You.support (improvement of services and offers, the monitoring of the
users relations and support)
Managing the website Creator pages
Performance of the contracts concluded with the Creators
The legitimate interests of You.support and compliance with its legal obligations by virtue of the
For sensitive data communicated by the Creators or by the You.support: the processing shall be
justified since the data have been obviously made public by the concerned persons (Article 9.2 e) of
Managing the Contribution and Funds Transfers
Performance of the contracts concluded with the Supporters and the Creators
The legitimate interests of You.support (contribution management) and compliance with its legal
obligations by virtue of the legislation (reporting of contributions)
For sensitive data communicated by the Supporters or revealed by simple fact of supporting a Creator:
the processing shall be justified since the data have been obviously made public by the concerned
persons (Article 9.2 e) of the GDPR)
The fight against fraud, money laundering and terrorist financing
Compliance with You.support legal obligations
Organizing our marketing operations (audience statistics, performance measurement, commercial
prospection, training, etc.)
Legitimate interests of You.support (elaboration of performance statistics, website audience
measurement, administration of dedicated pages on Facebook, Vkontakte, Twitter, Instagram, and YouTube,
sending newsletters, customer relationship development)
Managing the complaints, pre-litigation and litigation
The legitimate interests of You.support or legal obligations according to the case
Retention of data related to the creation of accounts, connections to the platform, content creations
and payments made, with a view to possible legal requisitions
Managing the users rights
The collection of payments and the funds payment are managed by our payment services providers Decta and PAYPAL. They
carry out personal data processing - for which they are responsible - as described in their respective privacy
As part of its legal obligations to combat fraud, money laundering and terrorist financing, You.support and its
payment providers carry out data processing, including data combinations, in order to help their partners to
determine the level of fraud risk associated with a payment or fundraising. These processing can be used as a
justification of the decision of You.support or its service providers to reject a payment or the release of funds.
The access to certain functionality requires the creation of an account and therefore the communication of some data.
By creating an account, you become a user of the Platform You.support, allowing you later to become a Supporter
In order to create a member account, you must enter: a username, your email address and a password. You can also use
your Facebook, Vkontakte or Google accounts using Facebook Connect, Vkontakte Connect and Google Connect features.
In this case, the identifiers of your Facebook, Vkontakte or Google accounts will be transmitted to us.
In order to create a Creator page, you must enter the following data: - the contact details required to contact you:
full name, postal address, country of residence, Passport number, and telephone number;
In order to support a Creator (to become a Supporter), you are required to provide: your full name, your address,
your country of residence, your payment information (credit card or the email linked to your PayPal account in case
of payment via PayPal), and to provide any proof of identity required for your identification depending on whether
you are a natural or a legal person.
In the event of failure to provide such information, you will not be able to publish your Creator page or to support
the Creators on the platform.
These requirements of data provision are considered hereby within a regulatory and contractual framework (in
particular for your proof of identity).
In order to exercise your rights, providing a proof of identity shall be required. Failure to provide such document
can prevent us from responding to your requests.
This requirement of data provision is of regulatory nature.
The collection of other data may be mandatory. Any data subject to collection, the contractual or regulatory nature
of this obligation related to the data provision, as well as the consequences of failing to provide the relevant
data, shall be therefore brought to your attention directly at the time of collection.
Subject to the foregoing, we undertake to never disclose your data to any third party except with your express
consent or under very particular circumstances, including but not limited to:
Under the terms and conditions set out in the articles 15 and following of the GDPR, you have, (unless an exception
was made) the right:
You are also entitled to appoint a third party to whom your data may be transferred in the event of death. Therefore,
you undertake to inform this third party of your procedure and the fact that identifying data shall be ambiguously
Subject to the proof of your identity and the aforementioned elements, you can exercise your rights by writing to us
either at firstname.lastname@example.org or at the following postal address: Brivibas iela 97/2, Riga, LV-1029, Latvia
The relevant data
Duration of retention
Data related to the management of the visitors and members (without contribution or Creator page)
If you are an active user (logging to his/her account): for the duration of your account and then 3
months from your account closing request (excluding data required for commercial prospecting that will
be retained for 3 years)
If you are an inactive user (idle): after 3 years without connecting to your account, we will ask you
if you want to keep your account
If you wish to close it, your data shall be deleted within 3 months from your request
Data related to the pages management and to fundraising
If you are an active Creator (logging to his/her account): for the duration of your account and then
5 years from your account closing request (to comply with a legal requirements)
If you are an inactive Creator (idle account): after 5 years without connecting to your account, we
will ask you if you want to keep your account
Data related to the Contribution management and funds transfers
If you are an active Supporter: for the duration of your account and then 5 years from your account
closing request (to comply with a legal requirements)
If you are an inactive Supporter (idle account): after 5 years without connecting to your account, we
will ask you if you want to keep your account
Within the duration of your account (in particular to manage the recurring contribution and the
monthly payment of funds for the Creators) and 15 months after the termination of your account for the
purposes of evidence in case of a disputed withdrawals
Comments, internal messages or page descriptions
Deleted at the termination of the account, or anonymised upon the request of the concerned Use
3 years from the end of our contractual relationship, unless you notify your objection
No duration when our statistics are made on the basis of anonymous data
Cookies and trackers
13 months after the first deposit in your terminal equipment
Data relating to our obligations to fight against fraud, money laundering and the terrorist financing
5 years from the termination of the contractual relationship or the termination of your account in
respect of the identity data and documents
5 years from the performance of the financial transaction in respect of the documents and information
relating to the performed transactions
Data related to the management of pre-litigation and litigation
In case of pre-litigation, the erase soon as an amicable settlement is reached, or as result of a
In the case of litigation, the erase in the case of last resort, with the decision to do so
Data related to your directives concerning the fate of your data in the event of death
As long as the data concerned by the directives shall be retained
Data related to the exercise of your rights
5 years following the date of exercise of your right
Copy of the identity proof submitted within the exercise of your rights
1 year from the date of receipt
If you have any questions about these Policy, the practices of this site, your dealings with this Website, or have a
complaint to file; please contact us at email@example.com, or at Brivibas iela 97k2, LV-1001, Riga, Latvia